EMPLOYEE & CUSTOMER SURVEYS

"Without data, you are simply another
person with an opinion . . . "

A well-developed survey can give you accurate and reliable data about how you are doing and what areas need improvement. Regular measurement of performance along with continuous improvement are the only ways to keep your competitive edge.

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Our Management Effectiveness Survey is useful for measuring employees perceptions in a number of key areas. A small sample of the standard or customized dimensions which can be measured are:

• Trust in Management
• Quality Orientation
• Degree of Empowerment
• Performance Feedback
• Satisfaction with Pay
• Communication
• Accountability
• Work Satisfaction
• Customer Service Orientation
• Morale
• Fairness of Management
• Performance Tracking
• Work Planning
• Conflict Management
• Work Group Cooperation
• Intergroup Team Work
• Workload Balance
• Senior Management Vision
• Norms for Integrity
• Safety

Data can be analyzed and reported in tables as well as graphics, and can be displayed to clearly show contrasts between work groups, areas of the organization, types of employees, etc. This helps pinpoint areas where resources can be most effectively allocated to bring about improvement.

Survey interpretation guides are included and assistance with a survey feedback project is available.


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Similarly, our Customer Satisfaction Surveys can help you understand how your customers see you in areas such as:

• Customer Service
• Product Quality
• Product Value
• Principal Strengths
• Principal Weaknesses
• Comparison with Competition
• Responsiveness
• Follow Through
• Timeliness
• Courtesy of Employees
• Professionalism
• Problem Resolution